Credit Controller

Credit Controller Location: Chelmsford, Essex Salary: Up to £32,000 depending on experience Job Type: Full-time, Permanent Are you confident on the phone, comfortable speaking with customers and able to have professional conversations around outstanding payments? We are working with a growing business in Chelmsford that is looking for a proactive Credit Controller to join their team. This role would suit someone who enjoys speaking to people, building relationships and taking ownership of customer follow-up. You do not need to have years of credit control experience. What matters most is that you are confident making outbound calls, can communicate clearly, and are not afraid to pick up the phone. This could be a great opportunity for someone from a background in outbound sales, telesales, collections, debt recovery, customer service or finance administration who wants to build a career in credit control. The Role As Credit Controller, you will be responsible for contacting customers, following up on outstanding payments and helping ensure accounts are kept up to date. You will be speaking with customers regularly, so this role needs someone who is confident, professional and comfortable having direct conversations over the phone. Key Responsibilities * Make outbound calls to customers regarding outstanding payments * Follow up on overdue accounts in a professional and timely manner * Build positive relationships with customers and internal teams * Keep accurate notes and records of customer conversations * Update debtor information and payment details on the system * Help resolve payment queries and escalate issues where needed * Work closely with internal teams to support smooth collections activity * Monitor customer accounts and identify potential payment risks * Support the wider finance and operations team where required What We’re Looking For * Confident making outbound calls and speaking with customers * Strong communication skills and a professional telephone manner * Comfortable discussing payments, queries and account updates * Resilient, proactive and not afraid to chase customers * Organised, accurate and able to manage multiple accounts * Experience in credit control, collections, sales, telesales, customer service or call centre environments * Good attention to detail and basic numeracy skills * Positive attitude and willingness to learn