Remote Player Support Specialist - Polish and English - Paid Relocation to Sofia

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Player Support Specialist fluent in both Polish and English. This role comes with a paid relocation to the vibrant city of Sofia, Bulgaria. Ideal candidates are those who have a passion for gaming and a commitment to providing exceptional support to players. In this pivotal role, you will assist players from diverse backgrounds, addressing their inquiries and ensuring a premium gaming experience.

Key Responsibilities

• Provide top-notch player support in Polish via email.
• Assist players with inquiries related to game features, technical challenges, and account management.
• Resolve player concerns efficiently to enhance overall satisfaction and player retention.
• Document player interactions effectively to inform service improvements and best practices.
• Collaborate with other teams to relay valuable player insights and contribute to community building.
• Stay up-to-date with game developments and industry trends to ensure knowledgeable support.

• Fluency in both Polish and English (oral and written) is required.
• Previous experience in customer support or player support roles is desirable.
• Strong understanding of gaming culture and familiarity with popular game titles is beneficial.
• Exceptional communication and interpersonal skills with a focus on customer service.
• Ability to troubleshoot technical issues and offer effective solutions.
• Strong organizational skills and ability to manage multiple inquiries simultaneously.
• Willingness to relocate to Sofia, Bulgaria, with accommodation and relocation support provided.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More ...