Operations Assistant

Operations Assistant Location: Rugby Salary: £28-30K Hours: Monday – Friday, 08:30 – 16:30 (37.5 hours per week) The Role Nolan Recruitment are delighted to be recruiting on behalf of a valued client for a proactive and detail-oriented Operations Assistant. This is a varied and fast-paced position within a busy logistics environment, supporting the coordination of international shipments including imports, exports and cross-trade consignments. The successful candidate will play a key role in ensuring shipments are managed efficiently, compliantly, and to the highest standards of customer service. Key Responsibilities * Deliver excellent customer service to an on-site customer * Prepare shipping and transport quotations * Complete export customs declarations * Book shipments with hauliers, forwarders, depots and shipping lines * Prepare export documentation including invoices, packing lists and despatch notes * Enter shipment bookings into internal systems * Manage and support specific projects where required * Expedite shipments and resolve any queries * Process supplier and customer invoices, ensuring accuracy * Handle telephone enquiries and liaise with internal teams and external partners About You We are looking for someone who is organised, customer-focused and able to work both independently and as part of a team. Essential Skills & Experience * Experience in an Operations Assistant role within a freight forwarding environment * Good understanding of shipping methods and terminology * Knowledge of Incoterms 2020 and the logistics industry * Strong customer service background * Intermediate proficiency in Microsoft Office * High level of accuracy and attention to detail * Ability to build effective relationships with customers and suppliers Desirable * Experience across all modes of transport (import/export) * Knowledge of customs procedures * Strong time management and prioritisation skills Personal Attributes * Professional and confident telephone manner * Ability to work under pressure and meet deadlines * Problem-solving mindset with a tenacious attitude Benefits * 28 days holiday, rising to 36 days with service * Generous pension scheme * Annual bonus (dependent on company performance) * Employee Assistance Programme * Life assurance This is an excellent opportunity to join a supportive and dynamic environment, with the backing of a well-established business. If you have experience working in a similar role. Please apply