Customer Service Advisor

An exciting opportunity has arisen for a confident and personable Customer Service Advisor to join a busy and well-established business within the Motor / Bodyshop sector. This is a fantastic opportunity for someone who enjoys variety in their day-to-day role and thrives in a fast-paced, ever-changing environment. No two days are the same, making this position ideal for someone who enjoys office-based duties without being stuck behind a desk all day. Full training is available, so we are open to candidates from a range of customer-facing or administrative backgrounds who can demonstrate excellent organisation skills, confidence communicating with customers both face-to-face and over the phone, and a positive, team-focused attitude. The Role As the first point of contact for customers and visitors, you will play a key role in ensuring a professional and welcoming experience throughout the customer journey. Key responsibilities will include: Handling incoming customer calls and enquiries Greeting customers and visitors to site Providing updates regarding vehicle repairs and progress Logging repair enquiries and claims onto internal systems Supporting the smooth day-to-day running of the site Maintaining accurate customer records and documentation Assisting the wider team with administrative duties where required The Person Confident working in a busy, fast-paced environment Strong communication and customer service skills Highly organised with excellent attention to detail Comfortable using computer systems and administration platforms A team player with a proactive attitude and willingness to get stuck in Previous reception, administration, customer service experience from a motor (or similar) industry is preferred. The Package: Monday – Friday, 8am – 5.30pm Saturday overtime available (and fully optional) Starting salary of £29,742 + monthly bonus scheme 28 days holiday (including bank holidays) + birthday off Full training and ongoing support If you are looking for a varied and people-focused role where you can genuinely become part of the team, we would love to hear from you