2nd Line Support Engineer

2nd Line Support Engineer

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Billericay | Hybrid working, 4 days in office and 1 at home
Hours: 8-5 or 9-6, rota or preference is fine.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.
The Role
With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up.
You will be expected to:
Take ownership of incidents and service requests, ensuring timely resolution
Build hardware - laptops, tablets, phones, using Intune and Powershell.
Support device management and application deployment using Intune
Manage user accounts, permissions, onboarding, and offboarding
Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
Troubleshooting SQL based applications and APIs.
Policy and App deployment.
Contribute to the IT knowledge base and share best practices
Assist with the adoption and support of new technologies
About You
Prior experience in 2nd Line + roles where you will be expected to trouble shoot and resolve software and hardware issues, not just triage the problem.
Essential:
Strong troubleshooting skills with Windows operating systems
Confident communicator across phone, email, and face-to-face
Customer-focused, adaptable, and comfortable working in a fast-changing setting
Able to prioritise and manage multiple tasks
Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune
Understanding of ITIL or similar IT Service Management frameworks
Please apply today for immediate CV review.
Kinetech is acting as a recruiter in relation to this vacancy. xwzovoh See our website for more information on how we handle your data.