Care Supervisor

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Location: Cardiff
£26,520 or more DOE | Impactful Role | Expert Training | Friendly Team

Bluebird Care – Where you change lives

We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we’re looking for a caring and dedicated person to join our Bluebird Care Cardiff and The Vale Team as a Care Supervisor, to help us set the standard.

As a Care Supervisor, you’ll play a vital role in ensuring our customers receive the highest standards of care, while also supporting and mentoring our care experts in the field. From being the friendly voice behind the scenes, managing enquiries from potential customers, to stepping in hands-on to deliver care when needed, you’ll make a real difference every day.

Key Responsibilities

We’re looking for a compassionate and dedicated Care Supervisor to join our team in Cardiff, where you’ll supervise care assistants, manage a designated area efficiently, and ensure our services consistently meet customers’ needs while promoting their dignity and privacy.

• CUSTOMER CARE
  Conduct assessments with customers (and their representatives) to identify needs and create tailored care plans, regularly updating them as necessary and ensuring confidentiality at all times.
• STAFF COORDINATION
  Guide care assistants, appropriately match them to customers, and provide support with training and supervision. Attend initial customer visits to introduce the care assistant.
• QUALITY ASSURANCE
  Monitor service quality by conducting reviews, investigating any issues related to the service, and implementing improvements where needed.
• EMERGENCY SUPPORT
  Participate in the on-call rota, handling emergency situations by arranging cover for staff absences.

Duties Include

• Carrying out risk assessments and agreeing on risk control measures.
• Maintaining clear communication with customers, their representatives, and care staff.
• Ensuring compliance with regulatory requirements and company policies.

Hours

Monday to Friday, 8:30 am - 4:30 pm

• £26,520 or more DOE
• 28 days holiday (including bank holidays)
• Company events
• Company pension
• On-site parking
• Referral programme
• Blue Light Card
• Funded Training

Requirements

• A minimum of QCF Level 2 qualification (with enrolment onto QCF Level 3 available during employment).
• Experience in providing home care and a commitment to maintaining high standards of service.
• Full UK Driving Licence with access to your own vehicle

This role offers an opportunity to make a meaningful difference in people’s lives while developing your skills within a supportive environment.

Bluebird Care Cardiff and The Vale is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.