Welfare Benefits Caseworker Supervisor

This role offers the unique opportunity to make a tangible difference in the lives of individuals facing financial challenges, providing them with the guidance, support, and tools they need to navigate complex debt issues. 

All potential candidates should read through the following details of this job with care before making an application.

Annual Leave: 28 days plus Bank Holidays (part time pro-rata) 

Location: Sefton, Merseyside 

Pension: 7% (If you pay at least 1% salary contribution we top up to the required 8%) 

 

What we offer to our staff

• A contribution of 7% of your salary into a Stakeholder Pension 
• Consideration for Hybrid working options 
• Professional and advice sector recognised training 
• Cycle to work scheme. 
• Free VDU eye care test 
• Employee Assistance Programme 

 

We are looking for a dedicated and knowledgeable Welfare Benefits Caseworker Supervisor to join our team at Citizens Advice Sefton. This is a key role supporting both clients and colleagues by delivering high-quality benefits advice and providing technical supervision and guidance to team members. 

 

You’ll work directly with clients to help them navigate complex welfare benefit issues, manage appeals, and ensure their entitlements are maximised. Alongside your casework, you will provide day-to-day support to advisers and caseworkers, offering technical guidance, quality assurance, and mentoring to ensure excellent standards across the service. 

 

You will help maintain a strong team culture, contribute to service development, and ensure that our work continues to meet Citizens Advice quality standards and the needs of our local community. 

 

This is a great opportunity to join a well-established local charity with a supportive team of advisers and caseworkers who are committed to making a real difference in people’s lives. 

 

92% of our clients agree or strongly agree that they would recommend our advice service to others. xwzovoh  

 

If you have in-depth knowledge of welfare benefits, strong interpersonal skills, and experience supporting others in an advice setting, we would love to hear from you. 

 

Application is via online application form on our website. 

 

Please note: Closing date for applications: 26th June 2026 - 6pm 

 

In-person interviews to be held: Week commencing 29th June 2026