Service Co-ordinator

Service Co-Ordinator Cobham, Surrey £28,000 – £32,000 + Benefits The Opportunity Due to continued growth and expansion, our client is looking to recruit an organised and proactive Service Co-Ordinator to join their friendly and well-established team based in the heart of Cobham. This is an excellent opportunity for someone who enjoys a fast-paced and varied position, where no two days are the same. The successful candidate will play a key role in supporting the smooth day-to-day running of the service department, ensuring engineers are efficiently scheduled, customers are kept informed, and orders are processed accurately. The company has built an excellent reputation within its industry and offers a supportive working environment with long-term career stability and development opportunities. Key Responsibilities * Coordinating and managing engineers’ diaries, scheduling appointments and service visits efficiently * Acting as the main point of contact for customers, providing updates and managing expectations professionally * Processing sales and service orders accurately using the internal system * Liaising with suppliers and placing orders for equipment and parts * Monitoring and managing shared inboxes, ensuring all enquiries are responded to promptly * Handling inbound calls and directing enquiries appropriately * Supporting the wider service and administration team with day-to-day coordination tasks * Ensuring all service-related documentation and records are kept up to date * Building strong working relationships with engineers, suppliers, and clients Person Specification The ideal candidate will be highly organised, customer-focused, and confident working within a busy office environment. You will possess excellent communication skills and be able to prioritise workloads effectively while maintaining a high level of attention to detail. Skills & Experience Required * Previous experience within a customer service, service co-ordination, scheduling, administration, or sales support role * Excellent telephone manner and communication skills * Strong organisational skills with the ability to multitask effectively * Confident liaising with customers, suppliers, and internal teams * Good IT skills, including Microsoft Office applications * A proactive and positive approach to work * Ability to work well both independently and as part of a team Benefits * Competitive salary of £28,000 – £32,000 depending on experience * Pension scheme * Free onsite parking * 20 days holiday plus bank holidays * Office closed over the Christmas period * Friendly and supportive working environment * Stable and growing company with long-term opportunities * Working Hours: Monday to Friday, 09:00 – 17:30 Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer