IT Support Specialist Analyst

.OverviewYou will join the Information Technology Department of Intesa Sanpaolo London Branch, supporting the daily operation of the local IT environment. You will be responsible for providing technical assistance to end users, maintaining workplace technology and IT equipment, supporting infrastructure components, and ensuring the timely resolution of hardware and software issues. You will also contribute to technical documentation and the smooth operation of business-critical IT services.What you’ll be doingKey responsabilities will be:Provide technical assistance and support to end-users regarding computer systems, software, and hardware issuesManage and support laptops, desktop devices, mobile phones and IT equipmentInstall, configure and maintain workstations, operating systems and standard software packagesMonitor and manage tickets, ensuring timely follow-up and escalationTroubleshoot and resolve hardware and software problems in a timely and efficient mannerSupport printers, servers and related IT servicesMaintain meeting room and audio/video conferencing technologiesUpdate and mantein technical documentation and IT inventory recordsCoordinate with third-level support teams and external providers.Who we are looking forIf you want to take the next step in your career and progress your passion and you possess the following qualities, apply and join our team:2–3 years of experience in IT support are requiredBachelor's degree in Computer Science, Information Technology or related disciplineMicrosoft technologies and Microsoft 365 applicationsWindows operating systems and Windows Hyper-VOffice 365 deployment and supportTicketing systemsAndroid and iOS device supportComputer hardware diagnostics and maintenanceInfrastructure support including printers and serversEnglish language proficiency at B2 level or aboveKnowledge of an additional European language is a plus.About usWe are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story!With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered.The IMI Corporate & Investment Banking Division is a global partner for Corporate, Public Finance and Financial Institutions clients. Committed to supporting the economy in the countries in which it operates, it stands out for its historical presence in financial markets and its extensive and innovative offerJoin an international and innovative Group. Don't wait for the future, choose it!#sharingfuture We guarantee an inclusive and equal environment. We will consider all applicants regardless of race, religion, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected category in compliance to D.lgs. 198/2006, 215/03 and 216/03. For the evaluation of the application, the data will be processed by Intesa Sanpaolo S.p.A. as Data Controller. We invite you to review the dedicated Privacy Information Notice for more details.