Operations Manager

OPERATIONS MANAGER

Charlotte Simone · London (On-site) · Full time · Competitve Salary, dependent on experience

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

ABOUT CHARLOTTE SIMONE

Charlotte Simone is a direct-to-consumer fashion brand built around a Drop model. With just three Drops a year, the brand designs seasonless styles made to last a lifetime.

THE ROLE

We are looking for an Operations Manager to run the day-to-day operational engine of Charlotte Simone: production, fulfilment, stock, suppliers, customer service, and the moving parts that make each Drop land. You will work closely with our senior leadership in a small, founder-led team.

We are a small team, and this is a hands-on role in the fullest sense. One day you might be chasing a factory delivery or untangling a shipping issue, the next you might be in the warehouse getting a Drop out the door. We need someone who enjoys owning the detail and making things run.

This is a brilliant role for someone with solid operations experience in a D2C or ecommerce brand who wants real breadth and responsibility early, with room to grow as the business does.

KEY RESPONSIBILITIES

Operations & Fulfilment

• Run logistics and order fulfilment day-to-day, keeping delivery standards high.
• Manage stock control, supplier coordination, and warehousing, including global shipping.
• Coordinate Drop launches operationally: stock readiness, dispatch, and post-launch resolution.
• Track factory timelines and flag risks to cost and schedule early.

Customer & Admin

• Run customer service and enquiries alongside the wider team, maintaining brand tone and response standards.
• Handle day-to-day operational admin and supplier invoicing, liaising with our accountants.

Process & Support

• Improve internal processes and bring structure to a fast-moving environment.
• Support digital advertising operations, including tracking and reporting on performance.
• Help onboard and coordinate interns and junior team members.

WHAT WE'RE LOOKING FOR

• 5+ years of operations experience, ideally in a D2C, ecommerce, or fashion brand.
• Organised, reliable, and calm under pressure, with strong attention to detail.
• Hands-on by instinct, with no task too small, especially around a Drop.
• Comfortable with ecommerce platforms and social-first retail (we are not a traditional wholesale business).
• A clear communicator with suppliers, customers, and a small, close-knit team.
• Low ego, discreet, and happy working directly with a Founder.

LOCATION & TERMS

London, office based, full time. xwzovoh Competitive salary, dependent on experience.