IT Infrastructure Engineer 2nd and 3rd Line with Japanese

Job Reference: NJ0532Date Posted: 4 August 2026Recruiter: Nexus Jobs LimitedLocation: LondonRemote Working: Some remote working possibleSalary: 40,000 to 50,000Sector: I.T. & CommunicationsJob Type: PermanentWork Hours: Full TimeContact: Jas GujralEmail: cv@nexusjobs.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionIT Infrastructure Engineer 2nd and 3rd Line with JapaneseOur Client an global company are looking to recruit an IT Support Engineer with 2nd and 3rd Line experience.You must be able speak in both English and Japanese.IT infrastructure system support and maintenance.Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities:IT Infrastructure EngineerIT Infrastructure related projectCommunicate and coordinate with the person in charge of the project in HQ (in Japanese)Communicate and coordinate with the user in each office (in English)Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.Escalate the incidents to the appropriate vendors.Incident management with the ticketing system (etc. ServiceNow).Skills / Knowledge:Technical Proven working experience in IT Service management operationsBasic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)Basic operation system knowledge (e.g. Windows10, Windows server, Azure)Basic Microsoft Office 365 knowledgeSecond line level technical support and problem-solving skill CommunicationCandidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking).User facing support skillsSelf-motivated and an innovative mindsetExperience:3+ years IT experience in a corporate environment.Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365Cisco/Fortinet Project management experience preferred. The position is based in the City of London.The salary will be 40K - 50K.Do send your CV to us in Word format along with your salary and notice period.