Lead Consultant

As a Lead Consultant, you will design and deliver high‑quality ServiceNow solutions aligned with customer business needs.

Acting as a trusted advisor, you will work with customer SMEs to guide them on both Industry and ServiceNow best practices, working closely with internal teams to ensure successful delivery.

What you’ll do

• Advise customers on effective ServiceNow implementations, aligned with ITIL, platform best practices, and industry trends.
• Analyse and validate business requirements with customer SMEs and Stakeholders, ensuring they are clearly defined before implementation.
• Lead process workshops with customers to review their existing processes and agree on the most appropriate design and implementation approach for ServiceNow.
• Manage project activities on smaller projects: oversee project tasks and timelines, chair project progress meetings, and act as the main customer contact.
• Work closely with Technical Consultants to ensure that delivered solutions meet the agreed functional and business requirements and adhere to agreed standards.
• Lead sprint reviews and show & tell sessions to provide stakeholders with clear visibility of progress.
• Execute functional testing prior to User Acceptance Testing, lead UAT review meetings, and support go-live and early-life activities.
• Actively engage with Pre-Sales and Account teams to support a smooth handover from sales to delivery.
• Contribute to internal ServiceNow communities and knowledge sharing initiatives.

What you’ll need

• Relevant ServiceNow qualifications or accreditations, with a strong working knowledge of the ServiceNow platform, particularly IT Service Management.
• 3+ years’ experience in a similar consulting or delivery-focused role.
• Strong customer communication skills and the ability to build trusted relationships.
• Proactive, self‑motivated, with the ability to work independently or as part of a collaborative team.
• Up-to-date knowledge of ServiceNow developments and industry trends.
• Experience contributing to solution design, bids, proposals, and project documentation (desirable).
• Experience working in a customer-facing consultancy environment (desirable).