Leasehold Manager

SeniorLeaseholdManager YoulldemonstrateourHEARTvaluesinyourbehaviours.Youll:SeniorLeaseholdManager Beauthentic,open,andtransparentinyouractionsandwords Believethatbyworkingtogetherweaccomplishmore,andworkhardeverydaytoimproveservices,efficiency,andvalueformoney.

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Takeresponsibilityfordeliveringexcellenceandownyourownactions.

Embracedifference,andputourresidents,colleaguesandourpartnersareattheheartofallyoudo.

Dowhatyousayyouwillandbereliedupontokeepyourpromises.

PurposeoftheroleSeniorLeaseholdManager ReportingtotheHeadofPropertyManagement,youwill: Provideexpertoversightonallleaseholdmattersacrossaresidentialportfolio EnsurecompliancewithUKleaseholdlegislation,regulatorystandards,andbestpractice Leadoncomplexlegal,tribunal,andgovernanceissuesrelatingtoleaseholdmanagement KeyresponsibilitiesSeniorLeaseholdManager Actastheorganisationstechnicalexpertonleaseholdlawandcaselaw Setandrevieworganisationalprocessestocomplywiththelaw Interpretcomplexleaseclausescoveringservicecharges,repairs,insurance,andlandlord/tenantobligations Overseecompliancewithstatutoryconsultationrequirements(Section20)andservicechargelegislation LeadandmanageallFirst-tierTribunal(FTT)cases,includingservicechargedisputes,leasevariations,andSection24managerapplications Prepareandreviewtribunalsubmissions,statementsofcase,andevidentialbundles OverseeandadviseonRighttoManage(RTM)claims,includingnoticevalidation,counter-notices,andmanagementhandovers Supportandmanagecollectiveenfranchisementprocesses,includingqualificationandvaluationprinciples Interfacewithlegalandvaluationexpertsonenfranchisementmatters Providedetailedleaseanalysistoidentifyrisks,ambiguities,anddefects Leadonleasevariationprocesses,includingstatutoryapplicationswhererequired Supportdevelopmentofleasestandardsandgovernanceframeworks Ensureservicechargesarecompliantwithreasonableness,transparency,andtrustaccountingrequirements Overseedisputeresolutionrelatingtoservicechargerecoveryandmajorworks Supportrobustbudgeting,costallocation,andreservefundmanagementprocesses Manageandoverseemanagingagents,ensuringcompliancewithRICSResidentialManagementCodeandindustrystandards EssentialSeniorLeaseholdManager StrongtechnicalexpertiseinUKleaseholdlegislationandcaselaw Experienceofstaffandperformancemanagementorabilitytodemonstratethatcanworktothisstandard.

Extensiveleaseholdblockmanagementexperienceincludingmanagingblocksinmixedtenureenvironmentandworkingwithsuperiorlandlordsandtheiragents.

Extensiveexperienceoflegalaspectsofleaseholdlawandregulations,includingsections20and20bandpracticalexperienceofpreparingandrepresentingcasesatTribunal(FTTandupperTribunal)andcourt In-depthunderstandingofFTTprocessesanddisputeresolution KnowledgeofRTM,enfranchisement,andleasevariationmechanisms Familiaritywithservicechargeaccountingandcomplianceframeworks AwarenessofRICS,ARMA,andBuildingSafetyregulatoryrequirements Significantexperienceinleaseholdpropertymanagementorlegaladvisoryroles Provenexperiencemanagingtribunalcasesandcomplexleaseholddisputes Strongworkingknowledgeofmanagingagentsandresidentialportfoliomanagement Relevantprofessionalqualification(e.g.TPI,MRICS)desirable Experienceofdevelopinggoalorientatedstrategiesandofmeetingtargets Goodunderstandingofbuildingtechnologyand/ordefect/latentdefectsprocesses.

Excellentcommunicationskills,bothverballyandwritten.

Passionandcommitmenttothedeliveryofcustomerserviceexcellence.

Goodnegotiationskillswiththeabilitytoinfluence,persuadeandresolveconflict.

Excellentinterpersonalskillsandabilitytoworkcollaborativelywithstakeholdersandcolleagues.

Wellorganisedwithexcellenttimemanagementandproblem-solvingskills.

Abilitytoworkeffectivelyunderpressureandtomeetdeadlinesandtargets.

AbilitytouseManagementInformationandCRM(CustomerRelationshipManagement)systems. xwzovoh

GoodworkingknowledgeofMSOffice AbletoquicklylearnandusenewITandcommunicationsystemseffectively.