Head Concierge - Temporary - High End

Location: West London

Please make an application promptly if you are a good match for this role due to high levels of interest.
Contract: Temporary
Hours: Monday to Friday
Salary: £13.85 -£14.80 per hour
Immediate start availalble
About the Role
We are seeking an experienced and professional Temporary Head Concierge to lead the concierge operation at a prestigious residential development in West London. This is an excellent opportunity for an individual with a strong customer service background and proven leadership skills to oversee the delivery of a first-class resident experience.
The successful candidate will be responsible for managing the concierge team, maintaining high service standards, and ensuring the smooth day-to-day operation of the front-of-house function.
Key Responsibilities
Lead and supervise the concierge team, ensuring exceptional customer service at all times.
Act as the primary point of contact for residents, guests, contractors, and managing agents.
Oversee front-of-house operations and ensure the reception area is presented to the highest standard.
Manage resident enquiries, requests, complaints, and service issues efficiently and professionally.
Coordinate contractor access, deliveries, and visitor management procedures.
Ensure all health and safety, security, and emergency procedures are followed.
Maintain accurate records, reports, and handover documentation.
Foster a welcoming, safe, and professional environment for all residents and visitors.
Requirements
Previous experience as a Head Concierge, Senior Concierge, Front of House Manager, or similar role within a residential, hospitality, or luxury service environment.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Professional appearance and customer-focused approach.
Ability to remain calm and effective in a fast-paced environment.
Strong organisational and problem-solving skills.
Good IT literacy and experience using building management or concierge systems.
Desirable
Experience within a high-end residential development.
Knowledge of health and safety and security procedures. xwzovoh
First Aid qualification.