Customer Service Administrator

Customer Service Administrator
£28,000 - £30,000
Leicestershire
Permanent
LE19 

Are you experienced in customer service and order processing, with a keen eye for detail? SF Recruitment is partnering with a growing distribution business to recruit a Customer Service Administrator.

You will join a friendly team in a bright, welcoming office, supporting customers and ensuring orders move smoothly through the business.

About the Role

Reporting to the Administration Manager, you will be responsible for processing incoming orders, many of which arrive online responding to customer enquiries, and maintaining accurate records. Following a successful year of growth, this is an excellent opportunity to join an established business with a supportive working environment.

Key Responsibilities

Process online, telephone and email orders accurately.
Respond promptly and professionally to customer enquiries regarding products, orders and deliveries.
Liaise with warehouse and sales colleagues to resolve queries efficiently.
Log customer interactions and keep order information up to date.
Check product references and relevant order details for accuracy.
Support shipping administration and maintain accurate paperwork.

Person Specification

Previous experience in customer service and order processing.
Strong attention to detail and confidence working across different systems.
A friendly, professional telephone manner.
Good organisational skills with the ability to manage competing priorities.
Experience within a product based business, ideally distribution, wholesale or manufacturing.
Knowledge of dangerous goods shipping or associated documentation would be advantageous but is not essential.

What We Offer

A competitive salary of £28,000 - £30,000, depending on experience.
Monday to Friday working hours, with an early finish on Fridays.
Free on site parking.
Private medical insurance.
24 days’ holiday, plus bank holidays and your birthday off.
A friendly office environment with support from an experienced manager.
To find out more, please apply with your CV for a confidential discussion