IT Support

Job Title: IT Support

Salary: £30,000 - £35,500

Hours: Full Time

Location: Earlswood, Solihull

Description:

We are currently looking to recruit an enthusiastic team player to join our clients Onboarding team. They are a family run, successful and well established business based near Earlswood.

The team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails.

A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given.

Key Duties:

• To work closely with businesses over the phone, email and live chat, to provide support and training for both software and hardware. Please note this is not a ‘numbers game’ or ‘ticketed helpdesk’ style role – it is quality over quantity
• To occasionally attend customers business premises to train or support with systems
• Ensure that customers receive full set up and ongoing support for full range of software
• Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support
• Support with occasional opportunities to provide face to face training and technical support to customers ...