Senior Service Development Lead

Senior Service Development Lead

Are you the right applicant for this opportunity Find out by reading through the role overview below.
?? Stratford (high-flex working) | Full-time

Lead innovation in information services
We're seeking a Senior Service Development Lead to establish and lead a new service development unit focused on transforming how information services are designed and delivered.
You'll drive innovation through agile, test-and-learn approaches, focusing on personalised user journeys and omni-channel, AI-informed delivery.

What you'll do

Lead a multidisciplinary team (3-5 reports) delivering agile, sprint-based innovation
Develop and prototype new services using design thinking and rapid testing
Co-lead strategic initiatives to improve user journeys and engagement
Collaborate across teams to embed new ways of working
Use data, insight and user research to shape decisions and measure impact
Manage budgets and commission specialist support where needed

What you'll bring

Proven experience delivering innovation from concept to launch
Strong background in service design, agile delivery, and human-centred design
Experience running design sprints and iterative xwzovoh development cycles
Ability to use data and analytics to drive decisions
Excellent stakeholder management and facilitation skills
Interest in applying AI within digital or content services
Comfortable working in fast-paced, evolving environments

Desirable

Experience in health or charity sectors
Training in design thinking or innovation methodologies