Care Advisor (Relationship & Sales Focus)

About the role We are transforming our Care Advisory Hub and looking for exceptional individuals to join us. This is NOT a "Call Centre" role. This is a high-impact Sales & Relationship role. You will act as the trusted guide for families navigating the emotional journey of finding care, managing the entire pipeline from the first enquiry to the final move-in. The "4-Day Week" Advantage We demand high performance, and we reward it with exceptional work-life balance. Your Schedule: You will work 4 days per week on 10-hour shifts (08:00 – 18:00). Your Time Off: You will have 3 rest days every week. Fully Paid Breaks: Uniquely, all your breaks (1 hour per shift) are fully paid. Christmas Day: We are CLOSED, guaranteeing you this time off. Your Role Lead Ownership: You are responsible for your own pipeline. You will conduct discovery calls, book showrounds, and relentlessly follow up to drive occupancy. Commercial Focus: You will match family needs to the right home, balancing empathy with the commercial drive to convert enquiries into admissions. CRM Expertise: You will maintain 100% data accuracy in Care Compass (Salesforce CRM). Working Pattern & Commitments Operational Hours: 08:00 – 18:00, 7 days a week. Weekend Commitment: You must be available to work alternate weekends (Sat & Sun). Hybrid Working: You may work from home (WFH) on designated days, provided you have a private, quiet workspace suitable for confidential calls (GDPR Requirement). On-Call Obligation: To support our "Sunday Solo" coverage, you will be part of a rotating Sunday On-Call Rota. Note: This is a resilience measure. If activated (remote/WFH), you will be paid for the hours worked. The standby commitment is compensated via your paid break allowance. Who We Are Looking For Confident Self-Starter: You are happy working autonomously. You can manage your own day and handle complex queries without constant supervision (essential for weekend working). Empathetic but Commercial: You can build rapport instantly but are not afraid to discuss fees and funding. Tech-Savvy: Experience with Salesforce or similar CRM systems is a distinct advantage. Reports to: Senior Care Advisor Supplementary information This role operates on a strict 4-day rolling rota (10-hour shifts, 08:00–18:00). Can you commit to this pattern? This role requires working alternate weekends (Sat & Sun) and participation in a Sunday On-Call roster. Is this acceptable to you? For Hybrid working, do you have a private, quiet workspace at home that meets GDPR privacy standards? Are you able to attend the Lowestoft Head Office a minimum of one day per week?