CSM Manager

About the Company At Hiperdist, we help businesses grow by combining smart distribution with strong partnerships and a people-first approach. We are a fast-growing technology distributor that values collaboration, integrity, and innovation. As a Customer Success Manager (CSM) for Cisco , you will act as a strategic advisor to our partners, driving adoption, value realization, and long-term growth across the Cisco portfolio. This is a high-impact, partner-facing role requiring fluency in English and French. 3 years of experience in Customer Success, Account Management, or Partner Management within IT distribution, vendor, or channel ecosystems. ~ Networking, Security, Collaboration, or SaaS solutions). ~ Demonstrated success in owning commercial targets (renewals, expansion, or revenue growth). ~ Strong understanding of customer lifecycle management and success methodologies . ~ Cisco Success Hub, Lifecycle Advantage, PXP, PX Cloud, or similar). ~ Excellent stakeholder management and communication skills , with the ability to influence at all levels. ~ Fluency in French and English. ~ CCNA, Customer Success Manager certification) are a strong advantage. Success Hub, PXP, PX Cloud). Adoption Rate: ≥ 80% for key software licenses within 6 months Net Promoter Score (NPS): ≥ 50 Expansion Opportunities Identified: At least 1 per account per quarter per region Competitive compensation package, negotiable and aligned with local market norms. A progression path to Senior Management at Group level. Equal Opportunity Employer Hiperdist is committed to building a diverse and inclusive workplace.