Senior Product Designer (Customer Experience)

Join a forward-thinking UK energy provider focused on sustainable solutions. We’re seeking a Senior Product Designer to help shape and enhance key customer experiences across our client’s digital journeys. You’ll design clear, intuitive, and high-quality experiences across web and app, enabling customers to complete important tasks with ease and confidence. This is a senior, hands-on role suited to someone with strong end-to-end product design skills, who thrives in complex environments and can move quickly from defining problems to delivering polished solutions. The position is an initial six-month contract with the possibility of extension. It’s a full-time role (37 hours per week) on a hybrid basis, with one day every two weeks in the London office. Own the design of customer-facing digital journeys—from discovery to polished UI Partner cross-functionally with product, research, content, engineering, and business teams Deliver high-quality interaction design, user flows, wireframes, and final UI Leverage insights, testing, and data to continuously improve usability Apply and evolve design system components and patterns Advocate for accessible, inclusive, and consistent design standards Enable rapid iteration without compromising quality or craft Extensive senior-level product design expertise across complex digital ecosystems Proven track record designing for both mobile apps and responsive web Strong in interaction design, UX strategy, and visual execution Data-informed designer, leveraging customer insights and usability testing to refine outcomes Balances pace, quality, and commercial priorities effectively Clear, confident communicator with the ability to articulate design rationale to stakeholders Background across account management, service tools, payments, billing, onboarding, loyalty, and self-serve journeys Contributor to, or practitioner within, established design systems