Ocean Import Freight Forwarder

Ocean Import Coordinator

Altrincham | Full Time | Permanent

We are seeking an experienced Ocean Import Coordinator to join a busy and growing operations team. This role is primarily focused on managing inbound sea freight shipments and would suit someone with a strong background in ocean imports, customs processes, and customer service within freight forwarding. Export and cross-trade activity may arise occasionally, but imports will be the main focus of the position.

The Role

You will be responsible for overseeing ocean import shipments from receipt of pre-alert through to customs clearance and final delivery, ensuring cargo moves efficiently, compliantly, and in line with customer requirements.

Key Responsibilities

• Manage FCL and LCL import shipments from origin through to final destination
• Process pre-alerts and monitor shipment progress from overseas partners
• Liaise with shipping lines, hauliers, warehouses, customers, and international agents
• Coordinate customs clearance activities and ensure all documentation is accurate and complete
• Arrange cargo release, transport, and final delivery requirements
• Keep customers informed with proactive shipment updates and issue resolution
• Maintain accurate operational records, job costing, and invoicing
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