Deskside Support Engineer

Onsite Services Engineer Salary: £30,000 per year (plus on call allowance) Working hours: 09:00-17:30 Location: Fully on-site in Lytham St Annes Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments. Key Responsibilities: Provide onsite/deskside and remote support within SLA targets Perform hardware break-fix, device replacements and IMAC activities Diagnose and resolve desktop, hardware, software and connectivity issues Manage ticket updates, escalations and user communication Support additional customer sites where required Skills & Experience: Previous IT Support, Deskside or Field Engineering experience Strong Windows OS and desktop/laptop troubleshooting skills Experience with hardware support, networking and remote access technologies Exposure to Active Directory and Microsoft Office / Office 365 beneficial Strong communication, customer service and problem-solving abilities ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy