Quality Assurance Manager

Job Description

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Quality Assurance Manager
Altogether Care We are seeking an experienced Quality Assurance Manager to support quality across our care at home services.
This role is suited to someone with a strong background in highly regulated social care environments and a clear understanding of CQC standards. You will use your experience and leadership skills to bring teams together, strengthen oversight, and support continuous improvement across services.
Altogether Care is a well-established, family-run provider with over 35 years of experience delivering trusted care in our local communities. We are proud of our reputation for safe, consistent, and compassionate care. The role requires the ability to travel across branches, so a full driving licence and access to a vehicle are essential.
Working Hours
40 hours per week.
The Role
This is a support and enabling role, focused on improving quality and reducing pressure on managers. You will not hold operational responsibility, but will work alongside managers to strengthen governance, consistency and practice.
You will:
Support complaints, safeguarding and investigation processes

Lead audits, spot checks and quality reviews

Identify risks and support improvement planning

Help services prepare for inspections and regulatory activity

Review trends and share learning across teams

Promote consistency, best practice and continuous improvement

Provide practical support to reduce manager workload

About The Role
About You
Strong understanding of CQC and working within highly regulated services

Experience in complaints, safeguarding, audits and investigations

Ability to work collaboratively and influence without direct authority

Clear, confident communication and report writing skills

Emotionally intelligent, able to handle sensitive and challenging situations

Organised, analytical and focused on improvement

Driving licence and access to a vehicle are required, as the role involves travel between services. xwzovoh

You will reflect our values of trust, respect, compassion, safety and positivity.
Why Join Altogether Care
Blue Light Card discounts

Care Friends referral scheme

Wellbeing and mental health support

Social events and team engagement

Ongoing development and support

A supportive, family-led organisation with a strong local presence

DO NOT apply if you require sponsorship, we will not progress your application
All successful applicants will be subject to an enhanced DBS.