Head of Soft Services (FM)

Senior Soft Services Leadership Opportunities

London | £80,000 - £100,000 + Package

We’re currently recruiting for two senior Soft Services leadership opportunities in London, working across large-scale, complex Facilities Management contracts.

These are high-profile positions requiring experienced operational leaders who have managed the full delivery of Soft FM services, with responsibility for large teams, senior client relationships and multi-million-pound P&Ls.

The Role

You’ll take overall responsibility for the operational, commercial and strategic performance of Soft Services, with responsibilities including:

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Leading the delivery of multiple Soft FM service lines across a complex contract

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Managing a multi-million-pound P&L, budgets and overall commercial performance

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Leading and developing large operational and management teams

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Building strong relationships with senior client stakeholders

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Ensuring contractual KPIs, SLAs and compliance requirements are achieved

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Driving operational efficiencies, service improvements and continuous improvement

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Supporting mobilisation, change management and TUPE where required

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Developing the long-term operational strategy for the contract

What We're Looking For

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PFI and/or Healthcare FM experience – essential

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Strong experience managing the full Soft Services provision, rather than a single service line

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Responsibility for a multi-million-pound P&L

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Experience leading large, complex FM operations

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Strong commercial and contractual knowledge

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Excellent senior stakeholder and client management skills

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A proven track record of improving service performance and developing high-performing teams

Please apply via this advert and I will be in contact to discuss the roles in further detail