Food & Beverage Reservations Agent

As a Food & Beverage Reservations Agent at Cambridge House, you will be the first point of contact for guests wishing to discover and reserve our dining and drinking experiences. Combining genuine hospitality with excellent organisation and commercial awareness, you will manage enquiries, coordinate bookings and ensure every guest feels considered from their very first interaction.

Key Responsibilities:

• Welcome reservation enquiries by telephone, email and digital platforms with warmth, professionalism and a genuine enthusiasm for our dining experiences.

• Manage restaurant and bar reservations accurately, recording guest preferences, dietary requirements, special occasions and seating requests within our reservation systems.

• Develop an excellent knowledge of Cambridge House's food and beverage offerings, menus and experiences, confidently guiding guests towards the setting best suited to their occasion.

• Coordinate closely with restaurant, bar and events team members to communicate special arrangements, manage changes and ensure a seamless guest experience.

• Recognise opportunities to personalise bookings, recommend suitable experiences and maximise reservations, always balancing commercial awareness with thoughtful, guest-centred service.

• Maintain accurate reservation records and follow up on enquiries, amendments and cancel...