IT Support Apprentice

Our client has been established for over 10 years, and has implemented and supported wide-ranging solutions, with a positive impact, to hundreds of businesses and individual. Their mission is to become a market leading managed service provider and a trusted IT partner in the West Midlands They are looking for a technician who wants to gain exposure and experience with a growing IT support company. The chosen apprentice will receive on the job learning with support from an experienced IT team. KEY DUTIES – * Logging and updating tickets on the IT ticketing system * Installing, configuring and Troubleshooting OS and Hardware * Configuring new user accounts and making sure the end user is satisfied * Repairing equipment and replacing parts * Managing stocks of equipment, consumables and other supplies * Administration duties in line with the daily checks * Provide customer training where required * Logging and updating tickets on the IT ticketing system * Liaising with third parties to arrange appointments and external support * Ensure IT policy and procedures are adhered to maintain the integrity of the MDU network CANDIDATE REQUIREMENTS * Independent skills * Team work skills * Organisational skills * Good written and oral communication skills * Self-Motivated * Passionate about IT