Area Support Manager

We are looking for a flexible, organised, and hands-on Area Support Manager to support retail team in South of England . Working closely with the Regional Retail Operations Manager, you will provide operational support across branches and school shops, helping to ensure excellent customer service standards and smooth day-to-day operations. This is a varied field-based role that will involve branch coverage, staff training, event support, and administrative duties. The successful candidate will be confident working in fast-paced retail environments and able to adapt quickly to different locations and teams. Key Responsibilities Field Support - Branch Coverage * Provide operational coverage across branches and school shops when required * Support teams across the shop floor, warehouse, and customer service departments * Assist the central customer service team during busy periods * Support retail events and act as Event Lead when needed * Assist with stocktakes, audits, and general branch operations Field Support - Training * Deliver planned training across retail locations as directed by the Head of Retail and Area Managers * Follow up on completed training and monitor progress * Ensure training logs are accurately completed and signed off * Identify additional training needs and provide feedback to management Administration * Coordinate branch uniform requests * Manage requests for cleaning supplies and stationery across branches * Complete ad hoc administration tasks to support the retail department Additional Duties * Support the implementation of shop floor and stockroom changes * Attend and contribute to retail meetings * Carry out additional duties as required by the business About You We are looking for someone who: * Has previous retail experience within a fast-paced environment * Is self-motivated and able to work independently * Can work effectively under pressure and meet deadlines * Has strong communication and organisational skills * Is confident supporting and training teams * Has good IT skills, particularly in Microsoft Excel and Word * Holds a full UK driving licence (essential) * Is flexible and willing to travel between locations This is a great opportunity in a varied and rewarding field-based role with the opportunity to support multiple retail locations and teams , there is ongoing training and development a supportive retail management team and a Competitive salary plus car and benefits package If you are a proactive and adaptable retail professional looking for your next challenge, we would love to talk with you