Chief of Staff Office Analyst

Job Overview

Chief of Staff Office Analyst – supports senior executives by ensuring decisions, actions and outcomes are clearly defined, tracked and executed. Key responsibilities include governance, leadership priorities and day‑to‑day operational rhythm of the business.

Key Responsibilities

• Provide strategic support to senior executives, including development and execution of multi‑year business strategy, research and analysis.
• Manage colleague engagement planning and communication channels to ensure coordination across departments.
• Lead key projects and strategic initiatives, monitor progress and provide regular updates to the executive team.
• Improve operational efficiency, identify process improvements and implement best practices.
• Develop performance reporting for key metrics aligned with division objectives and external commitments.
• Conduct financial analysis, budgeting, forecasting and monitor financial performance.
• Support resourcing and talent development: plan and forecast, partner with HR on succession planning and high‑potential identification.
• Provide risk and control oversight, escalation, crisis management, business continuity and contingency planning.
• Implement robust governance framework: prepare board materials, organise meetings, ensure compliance with regulatory requirements.
• Prepare materials for leadership discussions, maintain action/decision tracking logs and build management information.
• Act as central connector across teams to resolve dependencies and progress priorities.

Leadership Expectations

• Demonstrate Barclays values – Respect, Integrity, Service, Excellence, Stewardship – and mindset – Empower, Challenge, Drive.
• If leading a team: set objectives, coach employees, conduct performance appraisals and determine rewards.
• Apply LEAD behaviours: Listen & be authentic; Energise & inspire; Align across enterprise; Develop others.

Qualifications & Skills

• Experience supporting governance forums (Board/Board Committees/ExCo): minutes, action tracking and paper standards.
• Strong knowledge of management information & reporting (KPIs/OKRs), building and maintaining dashboards, packs and action logs.
• Background in analyst, PMO, strategy, COO, business management, secretariat or governance support role.
• Strong organisational and delivery discipline: manage multiple workstreams, maintain trackers and meet tight deadlines.
• Stakeholder management – engage senior stakeholders, coordinate across a matrix and challenge inconsistencies.
• Proficiency with Excel, PowerPoint, large datasets and building MI packs and dashboards.
• Experience supporting planning cycles and performance systems (quarterly reviews, OKRs/KPIs, benefits tracking).
• Familiarity with commercial analysis (pricing, cost‑to‑serve, unit economics) and partnership governance / third‑party risk concepts.
• Experience in a fast‑moving, ambiguous environment with rapidly shifting priorities.
• Knowledge of risk and controls, change & transformation, business acumen, strategic thinking and digital/technology relevant to the role.
• Relevant experience in payments, fintech, banking or platform‑led business is highly valued.

Location

London or Northampton, United Kingdom.