Service Delivery Manager - Responsive Repairs (Awaab's Law)

Service Delivery Manager - Responsive Repairs & Awaab's Law Phase 2

• East London (Hybrid Working Available)
• £350 per day
• Interim Contract | 6 Months+
• 36 Hours per Week | Monday to Friday

We are working with a forward-thinking public sector organisation to recruit an experienced Service Delivery Manager to lead the delivery of responsive repairs and maintenance services across a large and diverse housing portfolio.

This is a pivotal leadership role at a time of significant change within the sector, offering the opportunity to drive operational excellence while leading the implementation of Awaab's Law Phase 2. If you have a strong background in social housing repairs, operational leadership and service improvement, this is an excellent opportunity to make a real impact on residents' lives.

The Role

Reporting to the Head of Service, you will take ownership of responsive repairs and maintenance operations, ensuring the delivery of a safe, efficient and customer-focused service. You'll lead multidisciplinary teams, oversee contractor performance and drive improvements in productivity, quality and resident satisfaction.

You will play a key role in ensuring compliance with emerging regulatory requirements, while delivering high-performing repairs services that meet organisational objectives and resident expectations.