Facilities Operations Manager (Soft Services)

Ref: HAR-013894

Location: Harrow (HA3)

Hours: Monday to Friday 8am-4pm

Pay: £47.38ph paid weekly via umbrella

Duration: Ongoing Contract

Duties

1. To lead the strategic and operational delivery of all Soft Facilities Management services across the Council’s estate including cleaning& hygiene, security & access and catering & hospitality service, ensuring high standards.

2. To provide direct management and technical oversight for the Catering, Cleaning, Security, and Hub Management workstreams.

3. To act as the primary assurance lead for operational safety within frontline services, establishing robust frameworks for food hygiene, physical security, and environmental health.

4. To drive a culture of service excellence and customer-centric delivery, ensuring in-house teams meet high-performance KPIs for building readiness and user satisfaction.

5. To lead the commercial management of soft FM contracts and supply chains, ensuring value for money in the procurement of equipment and consumables.

6. To support the Head of FM & Compliance in the financial management of operational budgets, specifically managing the complexities of large-scale in-house payroll