Lead Therapist - Cowshed Primrose Hill, West London

This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Role…

At Soho House, as a

Lead Therapist , you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence. You will lead by example, providing expert treatments while mentoring and supporting your colleagues to deliver an exceptional wellness experience for our members and guests.

This role requires outstanding technical skills, strong leadership abilities, and a passion for holistic health and wellbeing.

What's in it for you?

Weekly Pay

Soho Friends Membership

50% Team discount on Food

Drink, 7 days a week

Staff Room Rates

Health Cash Plan (option to up to 2 additional dependents)

Dental Plan (option to add up to 2 additional dependents)

Birthday Day Off after 1 years' continuous service

Up to 50% Staff Discount on Cowshed

Soho Home

In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

Free Counselling Sessions

Cookhouse

House Tonic: Our Cookhouse

Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences

Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols

Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction

Maintain an up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings

Ensure compliance with hygiene, health

safety, and licensing regulations at all times

Handle member enquiries, feedback, and complaints with professionalism and discretion

Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives

Manage stock levels of therapy products and equipment, placing orders as needed

Lead regular team meetings to foster communication, motivation, and continuous improvement

Maintain detailed client records and treatment documentation in line with confidentiality policies

What we are looking for...

A successful Lead Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

Extensive experience as a qualified therapist with a broad range of treatments

Proven leadership experience within a spa or wellness environment

Excellent communication, coaching, and interpersonal skills

Ability to motivate and inspire a team in a high-end service setting

Strong organisational skills and attention to detail

Desirable:

Relevant therapy qualifications (e.g., massage, beauty, holistic therapies)

Additional certifications in advanced or specialised treatments

Knowledge of spa software and booking systems

NVQ levels 2

3 qualified

Physical Requirements:

Must be over the age of 18

Must be able to seize, grasp, turn and hold objects by hand

Able to work on your feet for at least 8 hours

Occasionally kneel, bend, crouch and climb as required