Data Analyst

Our client is a successful tech scale-up, a cash-generative SME currently at c.£12m turnover and c.80 staff, looking to double in size in the next five years under the guidance of its experienced, highly charismatic and driven owner, supported by a first-class senior leadership team including new CEO. We are looking to strengthen the company’s Data & Insight capability, working closely with the organisation’s Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst.

As Data Analyst, based at the company's North East headquarters, you’ll turn customer, sales and operational data into clear, actionable insight. Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance.

Your key responsibilities will include:

• Building and maintaining dashboards and self-service reports (e.g. Power BI) for membership, sales and retention metrics
• Automating recurring reporting to reduce manual effort and improve accuracy
• Ensuring reports are accurate, well-documented and easy for non-technical users to interpret
• Analysing trends in customer growth, churn, engagement and campaign performance
• Responding to ad hoc analysis requests from Market...