Membership Experience Manager

Member Experience Manager £37,000 + benefits London | Full-time | Permanent Contract Are you a natural people‑leader who loves creating spaces where others feel genuinely welcomed, supported and looked after? This is a brilliant opportunity to step into a design‑led, community‑focused workspace environment where experience really matters. As Member Experience Manager, you'll lead a front‑of‑house team to deliver a seamless, high‑quality experience for members and guests alike. You'll set the tone for the space - warm, professional and calm - ensuring everything runs smoothly day to day while building a strong, engaged team culture. What you'll be doing: Leading, motivating and developing a high‑performing front‑of‑house team Overseeing daily operations across reception, meeting rooms and shared spaces Acting as the main point of contact in the absence of the General Manager Managing stock levels, amenities and supplier relationships Supporting recruitment, onboarding and ongoing team development Handling member feedback with care, confidence and thoughtful resolutionWhy this role? This role is a great fit for someone looking to move from a fast‑paced, customer‑facing environment (hospitality, retail, coworking or similar) into a more structured, office‑based setting without losing the people‑first element. You'll benefit from: Monday-Friday working hours (no evenings or weekends) A beautifully designed workspace with a strong focus on wellbeing A collaborative, inclusive culture that values initiative and ideas A leadership role with real autonomy and day‑to‑day varietyWhat we're looking for: Experience managing or supervising a customer‑facing team A background in hospitality, retail, coworking or a service‑led environment Strong communication skills and a calm, organised approach A proactive, solutions‑focused mindset A genuine passion for creating positive experiences for others Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application