Contact Centre Advisor Nights

Nights Customer Service Advisor 📍 Central Bristol 💷 £15.00 per hour 🕒 4 Nights On / 4 Nights Off 📅 Immediate Start – Temporary until 1st October 2026 Are you calm under pressure, empathetic, and confident handling sensitive situations? We’re recruiting Night Customer Service Advisors to join a busy contact centre team in Central Bristol, supporting  with calls and social media channels during overnight hours throughout the busy summer period. This is a fantastic opportunity to work in modern city centre offices with excellent onsite facilities, including a gym and coffee shop, while gaining valuable experience in a fast paced and rewarding environment. Shift Patterns 8:00pm – 6:00am or 10:00pm – 8:00am (10-hour night shifts on a rotating 4-on / 4-off pattern) Key Responsibilities Supporting students with inbound overnight enquiries Responding to emergency situations, including fire alarm incidents and welfare concerns Handling customer queries via phone, email, web chat, and social media Providing a calm, professional, and empathetic customer experience Accurately updating systems while managing multiple screens and communication channels What We’re Looking For Previous customer service experience, ideally handling sensitive or vulnerable customer calls Excellent listening and communication skills Strong attention to detail and ability to multitask Comfortable working independently during night shifts A compassionate and professional approach What’s On Offer £15.00 per hour Full training provided Modern offices in the heart of Bristol Onsite gym and coffee shop Immediate start available If you’re looking for a rewarding night-shift role where you can genuinely support people and make a difference, apply today