Facilities and Operations Officer

Sovereign Wealth Midlands is a private client wealth management practice working with high net worth founders, entrepreneurs and senior executives across the UK and internationally. We are small by design, selective about who we work with, and uncompromising on the standard of service we deliver. We are looking for an experienced Operations Manager to be the operational anchor of the business, someone who thinks commercially, leads with confidence, and takes genuine ownership of outcomes. You will be the most senior person in the office day to day, working closely with the MD and a small team, and making decisions independently without needing to be directed. Managing a small in-office team, setting clear standards, building independence, and holding people to what is expected Holding white glove client service standards across every touchpoint, turnaround times, communication quality, and proactive follow up Building, documenting and maintaining the SOPs and processes that underpin a scaling boutique practice Pulling together the weekly business scorecard and giving leadership clear visibility Acting as AO for compliance and administrative oversight Experience in financial services, wealth management, legal, mortgage or a similar professional services environment Up to £60,000 depending on experience ~ Performance related bonus aligned to firm and personal objectives ~22 days holiday plus bank holidays, increasing with service ~ Flexible start and finish times ~ Company pension and on-site parking ~ Full time. In office. Describe a time you materially raised the operational standard of a team or business.