Aftersales Manager

Aftersales Manager – Dorset Hours: Monday to Friday, 08:00 – 17:00 (30-minute unpaid lunch) Full time, permanent Earning Potential – Salary: £40,000 – £55,000 per annum (dependent on experience) Overtime paid at 1.5x hourly rate Overview We're looking for an Aftersales Manager to lead and develop the aftersales department at a well-established commercial vehicle specialist in Dorset, just outside Bournemouth. You'll be improving processes, people management, compliance, and customer experience – ensuring the business meets manufacturer KPIs, dealer standards, and health & safety requirements. Our client is a respected employer with high staff retention and a reputation for quality service. If you've got commercial vehicle workshop management experience and you're ready to drive performance, this is the one. Key Responsibilities Leading and developing the aftersales team – managing performance, training, and motivation Improving processes and communication across Parts, Service, Workshop, and Sales departments Ensuring the department meets manufacturer KPIs, dealer standards, and compliance requirements Taking ownership of the customer journey – improving communication, retention, and satisfaction Managing Health & Safety – ensuring risk assessments, method statements, and safe working practices are in place Monitoring departmental performance, identifying areas for improvement, and implementing action plans Managing workshop capacity, workflow, and resource allocation to maximise efficiency and profitability What You'll Need Strong HGV / commercial vehicle workshop experience (essential) Proven experience managing technicians and workshop operations (essential) Good technical knowledge – without needing to be the most technically skilled person in the workshop Strong customer and fleet-account management skills Understanding of workshop profitability and commercial performance Ability to manage KPIs and improve productivity Good knowledge of UK health & safety and commercial vehicle compliance Excellent organisation and communication skills Ability to remain calm and decisive under pressure A genuine focus on customer retention and vehicle uptime Experience using Keyloop is beneficial but not essential You'll be a great fit if you're a natural leader, commercially minded, and want a stable role with a nationally recognised employer. What's On Offer £40,000 – £55,000 DOE 30 days holiday per year Company pension scheme Ongoing training and development opportunities Supportive and professional working environment Think you might be a good fit? If you've got commercial vehicle workshop management experience and you're ready to lead an aftersales department, there's a strong salary, genuine responsibility, and a team that's been around for years. Sound like you? Call Cal Ryan at Kemp Recruitment on (phone number removed) Email: (url removed) Ref: INDCR