Helpdesk Administrator

Helpdesk Co-ordinator, Temp to Perm, £12.71 per hour, Hamilton Benefits * Temp-to-permanent role with opportunity for long-term employment * Standard weekday working hours, Monday to Friday * Opportunity to work across multiple sites and gain varied experience * Supportive team environment Responsibilities * Hours: Monday – Friday, 8:00am – 4:30pm (½ hour lunch) * Answer incoming calls from clients and site teams regarding maintenance needs * Log all job details accurately in the management system (e.g., Job Logic) * Schedule and coordinate engineers and subcontractors for reactive and planned maintenance tasks * Ensure repairs, installations, and maintenance work meet client expectations and agreed timelines * Keep internal systems up to date with progress and completion details * Process job sheets, paperwork, and invoices efficiently and on time * Support the team in clearing backlogs of documentation * Maintain clear communication with engineers, subcontractors, and clients to ensure smooth operations Requirements * Previous experience in Facilities Management (FM) or reactive property maintenance * Experience coordinating jobs, engineers, or subcontractors * Strong administrative and organisational skills * Comfortable handling a high volume of calls and job requests * Ability to prioritise and manage multiple tasks in a fast-paced environment * Good IT literacy and experience with job management systems (e.g., Job Logic or similar) * Excellent communication and customer service skills * Attention to detail, problem-solving, and scheduling abilities * Ability to work collaboratively within a team