Income Officer

Vivid's client in the North West is currently looking for an experienced Income Officer for a minimum of 6 months with the option to be extended depending on experience. - Income Officer - North West - 6 months - £22 - 26 ph - Start ASAP Key Responsibilities * Manage a patch of rent accounts and take ownership of arrears recovery. * Contact tenants by phone, email, letter, and home visits to discuss outstanding balances. * Negotiate realistic repayment arrangements and provide welfare benefit advice where appropriate. * Take appropriate legal action in line with company policies and procedures. * Work closely with internal departments and external agencies to support vulnerable tenants. * Maintain accurate records and ensure compliance with housing legislation and best practice. About You The successful candidate will have: * Previous experience in income recovery, housing management, or rent arrears collection. * Strong knowledge of welfare benefits and tenancy management. * Excellent communication and negotiation skills. * The ability to manage a busy caseload and prioritise effectively. * A customer-focused approach with strong problem-solving abilities. * Good IT skills and experience using housing management systems. If you’re interested, please send your most up-to-date CV or call (phone number removed). If this role isn’t for you but you know of someone who may be interested, please forward this advert onto them