Director of Operations

Director of Operations Overview We are seeking a highly experienced and dedicated Director of Operations to oversee and manage the operational performance, quality, and strategic growth of our care services. This critical leadership role requires a passionate individual with a proven track record within the health and social care sector, strong commercial awareness, and a commitment to delivering outstanding person-centred care. The successful candidate will ensure compliance with regulatory standards, optimise operational efficiency, and lead a culture of continuous improvement across multiple services. Key Responsibilities Strategic Leadership & Operations * Develop and implement operational strategies aligned with organisational objectives and long-term growth plans. * Oversee the day-to-day operations of multiple care services to ensure high-quality care delivery, operational efficiency, and effective resource management. * Monitor and analyse key performance indicators (KPIs) relating to quality, occupancy, financial performance, compliance, and service user satisfaction. * Lead and support senior management teams through effective leadership, accountability, and performance oversight. Quality, Safety & Compliance * Ensure all services consistently meet or exceed regulatory requirements, including CQC standards and internal quality expectations. * Develop and maintain effective quality assurance, clinical governance, and risk management frameworks. * Lead preparation for regulatory inspections and support continuous service improvement initiatives. * Promote a culture of safety, dignity, compassion, and clinical excellence across all services. Financial Management & Growth * Manage operational budgets effectively and support sustainable financial performance. * Work collaboratively with finance teams to monitor expenditure, improve profitability, and maximise operational performance. * Identify opportunities for business growth, service development, and operational expansion. * Use financial and operational data to support strategic decision-making. People Management & Culture * Foster a positive, inclusive, and high-performing working environment. * Support workforce planning, recruitment, retention, training, and staff development initiatives. * Ensure effective performance management processes and compliance with employment legislation and HR policies. Qualifications & Experience Essential Requirements * Minimum 5–7 years’ senior operational leadership experience within health or social care settings. * Experience managing multiple services/sites and leading large multidisciplinary teams. * Strong understanding of care legislation, regulatory frameworks, and quality standards. * Proven experience managing budgets and delivering operational and commercial success. * Relevant professional qualification in Nursing, Social Work, Health & Social Care Management, or a related field. Skills & Competencies * Exceptional leadership and team management abilities. * Strong analytical, organisational, and problem-solving skills. * Excellent written and verbal communication skills. * Commercial awareness with a strategic mindset. * Ability to manage complex situations and perform effectively under pressure