Operations Manager

Overview International airline catering business require experienced Operations Manager to oversee food production and distribution for a 24 hour facility based on-site at Gatwick. The jobholder will be tasked with developing and enhancing relationships with key international customers and to drive the strategic development of operational standards & efficiencies within the business. About the role: The Operations manager will be responsible for overseeing a large, labour intensive food manufacturing operation encompassing; the placing of supplier orders, managing food production and ensuring on-time customer delivery. Always working to strict deadlines. Key duties include: * Lead and develop food production teams totalling over 300 employees, for a 24 hour operation, across 3 shifts. * Minimising wastage and ensuring strict quality standards in line with agreed business objectives. * Define measurable performance KPIs to ensure customer satisfaction through high quality and on time delivery. * Undertake responsibility for monthly profit & loss, maximising revenue, controlling production & supply chain costs and effective asset management. * Manage the ongoing transformation into the digitalisation and automation of operations * Ensure adherence to QHSE standards and ensure good practice is embedded across the site. * Perform a continued review of customer menu cycles and ensure product changes are seamlessly implemented. * Constant review of the company pricing structure and impact on profitability. * Delivery of all services in accordance with customer contractual requirements (On Time Performance). * Management of people behaviours through maintaining strong morale within the unit. * Responsible for the annual business plan and ensuring clear objectives are set within the wider team. * Promote and drive Continuous Improvements. * Ensure adherence to contractual requirements for all customer and supplier contracts. * Maintaining a customer focus throughout all commercial and operational matters. About the Operations Manager * You will have have a proven track record leading production and supply chain operations ideally within a food production, FMCG or catering business * The Operations Manager will be highly driven, forward thinking individual with a mindset of continuous improvement * Applicants will have knowledge of Lean process improvements and change management. * The jobholder will be a confident man-manager, a proven leader with the ability to delegate and reward employees. What's on offer * On-site position * 25 days holiday * Annual bonus * Free meals * Company pension * Free parking