Product Support Advisor

Product Support Advisor

Tamworth

Entry Level

£26,830

Onsite with 1 day option to WFH once passed probation

Our client is a leading supplier of premium catering equipment and hospitality products, renowned for delivering high-quality solutions, innovation, and exceptional customer service to the hospitality and leisure sectors. As part of a global distribution group, they work with many of the UK's leading catering and leisure businesses.

As the exclusive recruitment partner, Cast UK is supporting the search for a Product Support Advisor to join their team based in Tamworth.

About the Role

As a Product Support Advisor, you'll be the first point of contact for product-related queries, supporting both the sales and purchasing teams with expert advice and accurate product information. You'll manage the new product approval process, maintain product data, liaise with suppliers, and help identify opportunities to improve the product range. The role also involves analysing product performance, supporting portfolio optimisation, and ensuring the business has the information needed to deliver outstanding customer service and commercial success.

Key Responsibilities

• To become expert in some product categories - ensuring knowledge of products, suppliers and data to be able to...