Customer Experience Manager

Customer Experience Manager

Join a forward-thinking utilities business where innovation, collaboration and service excellence are at the heart of everything we do. At Last Mile, we're proud to deliver high-quality, multi-utility solutions nationwide, and as our team grows, we're excited to welcome a Customer Experience Manager who can help us strengthen our customer partnerships and shape future opportunities.

In this nationwide role, you'll be at the forefront of developing new ways for us to secure work with local authorities, housing associations and framework providers. As part of our Sales & Design Team, you'll play a key role in enhancing customer satisfaction, driving retention and supporting growth across the utilities sector. You'll act as the trusted relationship owner for key accounts, ensuring our customers get the maximum value from our services.

We're looking for someone with proven management experience in Customer Success or Account Management within the utilities sector who can confidently lead strategic initiatives, influence stakeholders and bring a structured, customer