Senior Front-of-House

Flexible Workspace | West-End, London | Senior Front of House Reception Manager Permanent · Full-time · On-site · £35,000 - £40,000 The Opportunity Our client is a dynamic, flexible business environment, the kind of place where first impressions genuinely matter and the front-of-house team sets the tone for everyone who walks through the door. They're looking for a polished, people-first Reception Manager to own that experience entirely. This is a senior role with real scope, you'll lead daily reception operations, manage a small team, and be the go-to person for clients, visitors, and internal stakeholders alike. If you take genuine pride in the standard of service you deliver, this one's worth a conversation. What You'll Own Day-to-day management of the reception and front-of-house function Delivering a consistently high standard of service to clients, visitors, and internal teams Meeting room bookings, visitor management, and office presentation standards Onboarding new clients and maintaining strong ongoing relationships Supervising, training, and scheduling reception staff Managing incoming calls, emails, and enquiries professionally and efficiently Coordinating office supplies, facilities requests, and general administration Upholding health & safety, security, and company procedures at all times Supporting events, hospitality, and community engagement activities Who You Are Experience: Previous experience in a senior receptionist, FOH, or reception management role Comfortable supervising a team and managing competing priorities Background in flexible workspace, hospitality, or a client-facing environment Character: Warm, professional, and keeps calm under pressure Strong communicator (written, verbal, and in-person) Highly organised with excellent attention to detailTakes genuine pride in the experience they create