Field Service Administrator

As a Field Service Administrator / Coordinator, you will play a key role in supporting the efficient delivery of JBT Marel’s field service operations. You will coordinate and oversee a range of administrative activities, ensuring service requests, schedules, documentation, time reporting, expenses, and customer invoicing are processed accurately and on time.Working closely with Field Service Engineers, Service Management, customers, and internal teams, you will help ensure a seamless service experience from initial request through to completion. You will also act as an informal point of support for less experienced colleagues, helping to resolve more complex administrative queries and sharing best practices.What You’ll Be DoingCoordinate and manage administrative activities supporting field service operations, ensuring requests and tasks are completed accurately and on timeMaintain field service schedules, assignments, and resource availabilityProcess time reporting, expense claims, customer invoicing, and cost-allocation correctionsPrepare and distribute visit documentation, service reports, and performance informationCommunicate with customers and Field Service Engineers to confirm appointments, manage enquiries, and resolve scheduling issuesProvide administrative support and guidance to junior coordinators and administrative colleaguesWork closely with Service Management and internal teams to ensure efficient and coordinated service deliveryMaintain accurate records and documentation in relevant service, CRM, and ERP systemsFollow established procedures and support compliance with company policies, quality standards, and regulatory requirementsIdentify opportunities to improve field service administration, processes, and service qualitySupport training and development activities for field service administrative teamsProvide additional administrative support to Field Service Management as requiredAbout YouYou are an organised, proactive, and service-minded professional who enjoys working in a fast-paced environment where priorities can change. You are comfortable managing multiple activities simultaneously, communicating with different stakeholders, and taking ownership of tasks from start to finish.You’ll bring:Strong organisational and time-management skillsExcellent attention to detail and accuracyA proactive approach and the ability to work independentlyStrong communication and interpersonal skillsA customer-focused mindset with a professional approach to customer interactionsThe ability to manage competing priorities and work to deadlinesConfidence working with colleagues across different functions and levelsA willingness to support and guide less experienced colleaguesA continuous-improvement mindset and willingness to identify better ways of workingExperience & EducationExperience in field service administration, service coordination, customer service, logistics, or a similar operational environmentExperience working with service, CRM, or ERP systems is preferredGood understanding of administrative processes, scheduling, invoicing, and reportingExperience working with time reporting and expense processes is advantageousStrong Microsoft Office skills, particularly Excel and OutlookExperience working in a technical, engineering, manufacturing, or industrial environment is an advantageAbility to work effectively within a multicultural and multidisciplinary organisationGood written and verbal English skills; additional languages are an advantageWhat’s in it for youA key role supporting a global field service organisationThe opportunity to work closely with technical, commercial, and operational teamsA varied role with responsibility and autonomyOpportunities to develop your service, coordination, and administrative skillsA collaborative international working environmentOpportunities to contribute to continuous improvement and process developmentCareer development opportunities within a global organisationWho We AreJBT Marel is a global leader in food processing technology, delivering innovative solutions that help customers improve efficiency, quality, sustainability, and productivity across the food industry.Interested?If you are organised, customer-focused, and ready to play an important role in supporting world-class field service operations, we would love to hear from you.Join us — and help deliver excellence in service at JBT Marel.#LI-CM1SummaryLocation: GB - LivingstonType: Full time