Global Key Account Director

Global Key Account Director (GKAD) is a strategic relationship and business manager who leads, develops and executes the global account strategy for key strategic clients, in line with Thomson Reuters’ future vision and strategy. The GKAD maximizes financial and strategic value and aligns short‑term needs to longer‑term business strategies and growth. This role requires the incumbent to excel at highly strategic account management as well as tactical execution, cultivating and influencing senior clients and Thomson Reuters executives while also engaging those deep into both organizations.

Responsibilities

• Drive strategic engagement and growing commercial relationships with designated clients; increase new sales and revenue at each account in accordance with targets.
• Deeply understand each firm’s business strategy and objectives to inform the direction of Thomson Reuters strategy and ensure alignment of our capabilities.
• Work with Product Management to shape key value propositions sold by Thomson Reuters into the assigned industries, adding the voice of the customer to the development of the industry focus area.
• Identify growth opportunities to create needs and competitive solutions.
• Ensure we have the right connections between Thomson Reuters and the customer at all levels and bring relevant stakeholders from both organizations into strategic meetings.
• Lead global communication amongst the account teams covering these clients globally; coordinate multi‑country deals to ensure maximum value for Thomson Reuters and a well‑coordinated customer experience.
• Ensure customer satisfaction with Thomson Reuters; serve as a senior point of escalation for issues and take a leadership role in problem‑solving on behalf of the customer.
• Serve as a primary relationship manager and senior escalation point for each customer; track and manage existing relationships and develop new ones.
• Support other executives’ relationships with these clients and ensure that we bring the right resources to serve each customer.
• Lead a global virtual team across Thomson Reuters, knowing whom to engage and how to ensure delivery for the client.
• Build and leverage executive‑level relationships to drive engagement and strategic alignment with Thomson Reuters.
• Ensure Thomson Reuters executives and others understand client needs; address over short‑ and long‑term.
• Build, deliver and track strategic global account plan; forecast, track, report key information and performance indicators.
• Collaborate across Thomson Reuters to develop the account strategy for each assigned firm, agree on prioritization of opportunities with relevant sales and account management colleagues, and take responsibility for driving progress on the account strategy, coordinating touchpoints and acting as the point of coordination across Thomson Reuters.

Qualifications

• BA/BS required; advanced degree preferred.
• 10+ years of experience including sales, business development and managing large customer relationships.
• 5+ years of industry experience at a minimum in automotive or manufacturing, either working within the industry or selling into it.
• Thorough knowledge of trends impacting the market and the needs of these customers.
• Strong network building in the industry and strategic partnership skills.
• Strategic relationship/account management and consultative selling across sectors, focused on growing account value.
• Experience leading and influencing global teams (directly and/or virtually) across geographies and business lines.
• Multi‑functional track record (e.g., frontline sales, account management, sales/business ops, proposition/product management).
• Entrepreneurial, adaptable, and effective in ambiguous, fast‑changing environments.
• Proven leader of complex strategic negotiations; strong follow‑through on post‑agreement delivery.
• Strong C‑suite engagement and executive relationship‑building with large, complex global accounts; rigorous account planning.
• Customer‑first, outside‑in mindset with strong influencing, problem‑solving, conflict management, and innovative sales strategy execution.
• Excellent communicator and collaborator; resourceful, highly organized, able to prioritize; global market experience and willingness to travel.

Benefits

• Hybrid Work Model: flexible hybrid working environment, 2‑3 days a week in the office, with seamless digital and physical connectivity.
• Flexibility & Work‑Life Balance: supports personal and professional responsibilities with flexible work arrangements, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: continuous learning and skill development, Grow My Way programming, and a skills‑first approach.
• Industry Competitive Benefits: flexible vacation, two company‑wide mental health days off, access to Headspace, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: inclusivity, belonging, flexibility, work‑life balance, and company values such as Obsess over our Customers, Compete to Win, Challenge Your Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: two paid volunteer days off annually and opportunities to engage in pro‑bono consulting projects and ESG initiatives.
• Making a Real‑World Impact: helping customers pursue justice, truth, and transparency; supporting the rule of law, commerce, and unbiased information worldwide.

EEO Statement

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.