IT Support Apprentice

Spark Epos provide electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Their robotics team deploys and supports cleaning and service robots, helping businesses use automation in their daily operations.

About the role:

Join the robotics support team and learn to install, configure, maintain and troubleshoot service and cleaning robots. With experienced colleagues, develop practical IT, networking and customer-support skills through workshop activity, structured training and supervised customer-site visits.

Responsibilities:

• Learn robot mapping, navigation setup, route testing and environment calibration; use technical specifications and approved procedures

• Assist with site surveys to understand customer environments, workflows and installation requirements

• Prepare equipment for installations and help maintain stock records for robotic parts, consumables and replacement components

• Travel with the team to support installation, configuration and commissioning of cleaning and service robots

• Help configure charging stations, workstations, Android devices, relevant software and Wi-Fi connectivity

• Help investigate hardware, software and connectivity faults using structured diagnostics and testing; escalat...