Claims Manager

We are looking for an experienced and commercially astute Claims Manager to join our growing Claims & Recovery Service.

Reporting to the Head of Claims & Recovery, you will manage construction and building defect claims from investigation through to recovery, working closely with legal advisers, technical specialists and senior stakeholders. You will lead a small specialist team, develop claims strategies, oversee dispute resolution and help maximise financial recovery while protecting Southern Housing's interests.

This is a key leadership role responsible for the operational delivery of high-value contractor, manufacturer and warranty claims across our housing portfolio. You will lead the management of complex and high-risk construction defect claims, driving robust legal strategies that maximise financial recovery while protecting Southern Housing's long-term financial position.

Working closely with legal advisers, technical specialists and senior stakeholders, you will ensure claims are effectively investigated, evidenced, negotiated and resolved to achieve the best possible outcomes for our residents and organisation.

Your day-to-day responsibilities will include:

• Manage a portfolio of high-value contractor and warranty claims.
• Lead the preparation of Pre-Action Protocol submissions and supporting evidence.
• Work with solicitors, experts and contractors to progres...