ServIce Centre Supervisor

Service Centre Supervisor * Salary: £20.00 to £22.00 per hour (based on experience) * Hours: 08:00 AM – 05:30 PM * Shift Pattern: Monday to Friday * Location: Rainham Are you a proactive leader who thrives in a fast-paced environment? Do you enjoy taking full ownership of your department while using data to optimize performance? We are a dynamic operation based in Rainham, looking for a strong, collaborative Service Centre Supervisor to oversee our daytime operations. Working alongside our existing management team, you will lead our shopfloor team, streamline our production/service processes, and ensure everything runs like clockwork. Key Responsibilities * Lead & Inspire: Manage, mentor, and drive the performance of a large shopfloor/production team during the day shift. * Own Your Department: Take full accountability for your shift’s output, ensuring high safety, quality, and productivity standards. * Data & Process Optimization: Utilize advanced Excel skills to analyze large datasets, track KPIs, and identify areas for process improvement. * System Management: Navigate service and warehouse PC systems daily to track inventory, logistics, and production flow. * Collaborative Leadership: Partner closely with existing supervisors and managers to ensure seamless communication and operational continuity. What We Are Looking For * Proven Leadership: Solid experience managing larger teams, ideally within a fast-moving service centre, production, manufacturing, or shopfloor environment. * Process Savvy: A strong understanding of production and/or service processes. * Tech & Data Literate: Proficient with PC systems (SAP knowledge is a major plus) and advanced Excel skills to handle data analysis. * Proactive Mindset: Someone who doesn’t just manage but takes true ownership, solves problems on the fly, and drives positive change. What We Offer * Competitive Pay: £20.00 to £22.00 per hour based on experience. * Great Work-Life Balance: A standard Monday to Friday daytime schedule, leaving your weekends entirely free. * Impact: The opportunity to truly own your department and make a measurable difference. * Supportive Culture: A collaborative management environment that values teamwork and operational excellence