Head of Commercial Performance

Head of Commercial Performance

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Location: Central London
Salary: £75,000 to £85,000 + benefits
Contract: Permanent, Full Time
An established and growing multi-site service business is looking to appoint a Head of Commercial Performance to lead sales performance, customer acquisition and the continued development of the customer journey across the organisation.
This is a senior leadership appointment with responsibility for central commercial teams and significant influence across a national network of locations.
The successful candidate will combine strong sales leadership with a highly commercial, data-led approach, identifying opportunities to improve conversion, revenue, retention and customer experience.
The Role
You will:
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Develop and deliver strategies to improve sales and revenue performance
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Lead and develop central customer-facing and commercial teams
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Review and improve enquiry handling, sales processes and conversion
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Identify new business opportunities and commercial partnerships
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Review the end-to-end customer journey and identify areas for improvement
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Drive improvements in customer satisfaction, retention and NPS
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Use sales and customer data to identify commercial opportunities
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Monitor competitor activity and wider market trends
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Work closely with Operations and Marketing to deliver shared commercial objectives
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Help develop sales capability across the wider business
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Produce and present regular commercial and customer performance reporting
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Lead change across processes, systems and ways of working
About You
We are looking for an experienced commercial leader with a strong track record of delivering measurable improvements in sales and revenue.
You will ideally have:
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Significant experience within a senior sales, commercial or customer-focused leadership role
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Experience leading sales, customer service, contact centre or business development teams
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Although based in Head Office, the successful canddiate must have strong multi-site experience
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A proven track record of improving revenue and conversion
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Experience improving customer journeys and customer satisfaction
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Strong commercial and analytical capability
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Confidence using CRM systems, performance data and digital tools
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Experience influencing teams across a wider multi-site operation
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Strong stakeholder management and communication skills
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Experience leading commercial and cultural change
Experience within an occupancy, membership, property, leisure, accommodation or utilisation-driven business would be particularly relevant, although strong candidates from other multi-site consumer and service-led environments will also be considered.
This is an excellent opportunity to take ownership of a broad commercial agenda within an established business and make a measurable impact on both customer experience and future growth. xwzovoh
Apply now for a confidential conversation.
BBBH37160