Venue Finding Specialist

As a Venue Finding Specialist / Service Delivery Manager, you will:

Ensure all your application information is up to date and in order before applying for this opportunity.
Take operational ownership of key client relationships, collaborating with the Customer Experience Manager / Account Management, understanding the client objectives, their strategic requirements and leading and delivering exceptional levels of service to proactively secure robust partnerships.
Provide an end-to-end venue sourcing service including understanding and collaborating with the client to shape the brief, sourcing of suitable venues and locations, negotiation of rates and other contractual terms, creation of proposals and any pre- and post-event support.
Mentor and support other team members, ensuring that client objectives and messages are managed clearly and proactively throughout.
Proactively support on client review meetings, ensuring that all client objectives and service levels are understood and consistently met or exceeded. To be suitably qualified in all relevant systems, and processes in line with your client requirements.
Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.

Youre good at:
Proven UK and International Venue and Destination knowledge
Excellent communication skills along with a c alm, positive and collaborative approach
Proven negotiating and contracting experience with external suppliers
Comfortable dealing with people at all levels both face to face and by telephone / email
Significant experience of working within a customer facing support environment
MS Office skills including Excel, you will also have experience of entering and extracting data from databases
Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change

You might also have:
Venue booking system experience
Previous xwzovoh experience of using Cvent

Our Benefits for this role:
Life Assurance x2 your annual salary
25 days holiday plus bank holidays
Birthday day off
Holiday Purchase Scheme - allowing up to 5 additional holidays days
Discounted rates on Hotels & Travel
Gym & Fitness Discounts
Private Healthcare
Pension Scheme
Company Sick pay
Lifestyle Benefits

You should know:
This is a hybrid role that requires 3 days a week in the Derby or our London office
The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break
You may be required to travel to attend company meetings / events or familiarisation trips in the UK or Overseas